Help Centre

Find guides, troubleshooting steps, and technical references for FinWallet — whether you're a wallet user, a cashout recipient, or a voucher provider integrating with our API.

Basics

Getting Started with FinWallet

An overview of the platform, how wallets work, and what you can do.

Checking Your Wallet Balance

How to view your current balance and recent transactions.

Vouchers

How to Claim a Voucher

Step-by-step guide to claiming a voucher code into your wallet.

Cashout

Cashing Out via Airtime Top-Up

Convert your wallet balance into mobile airtime.

Cashing Out via Voucher Reissue

Redeem your balance as a new voucher code.

Transfers

Transferring Funds Between Wallets

Move balance between compatible programme wallets.

Troubleshooting

My Wallet Is Suspended — What Now?

Why wallets get suspended and how to resolve it.

Voucher Problems

Fixes for expired, already-claimed, or wrong-programme voucher errors.

For Providers

Provider: Getting API Access

How voucher providers register and obtain API credentials.

Provider: Ingesting Vouchers via API

Technical guide for submitting voucher batches through the Provider API.

Support

Contacting Support

How to reach the FinWallet support team.

Can't find what you're looking for?

Email us at support@finwallet.co.za and our team will get back to you promptly.