How to reach the FinWallet support team.
Email Support
The fastest way to reach us is by email. Send your query to:
support@finwallet.co.za
Our support team is available during business hours (Monday to Friday, 08:00–17:00 SAST).
We aim to respond to all queries within one business day.
What to Include in Your Email
To help us resolve your issue quickly, please include the following in your message:
- Your account identifier — the mobile number or email associated with your FinWallet account
- A clear description of the issue — what you were trying to do, what happened, and what you expected
- Error messages — copy or screenshot any error messages you received
- Reference numbers — if your issue relates to a specific transaction, cashout, or voucher, include the reference number
- When it happened — date and approximate time of the issue
The more detail you provide upfront, the faster we can help — it avoids back-and-forth emails
to gather basic information.
Common Issues Covered by Help Articles
Before emailing, check whether your question is already answered in the Help Centre:
For Providers
If you are a voucher provider with an API integration issue, include your
provider reference prefix and the specific API endpoint and HTTP status code
you received. See the Provider API guide
for common integration details.