Getting Started with FinWallet

What is FinWallet?

FinWallet is a digital eWallet platform that lets you hold, manage, and spend virtual balances issued through voucher and rewards programmes. Think of it as a secure digital wallet — you receive voucher codes, claim them into your wallet, and decide how to use your balance.

Your Wallet

Each wallet belongs to a programme — the organisation or scheme that issues the credit. For example, you might have a "FinWallet Internal (ZAR)" wallet for general rewards, or a branded programme wallet from a partner organisation.

You can hold multiple wallets if you participate in multiple programmes. Each wallet keeps its own balance independently.

What You Can Do

Claim vouchers — enter a voucher code to credit your wallet
Check your balance — view current balance and full transaction history
Transfer funds — move balance between compatible programme wallets
Cash out — convert your balance to airtime top-up or a new voucher code

How to Access FinWallet

FinWallet is accessed via the mobile app or directly through the API for system integrations. A white-label mobile application is currently in beta testing and will be available on App Store and Google Play once the beta phase is complete.

New to vouchers? Start with the Claiming a Voucher guide — it walks you through the whole process step by step.

Key Concepts

Programme — the issuing scheme your wallet belongs to
Voucher — a redeemable code with a denomination and expiry date
Balance — the total available credit in your wallet
Cashout — converting wallet balance into a real-world benefit (airtime, voucher)
Transaction — any credit or debit movement, recorded permanently

Security

All actions are logged in an append-only audit trail. Suspicious activity is automatically detected and flagged for review. Your personal data is handled in accordance with POPIA.